Artifical intelligence and increasing adoption of robots are reshaping and altering the travel industry.

Since the dawn of time, tasks done by bare human hands have been replaced. First, it was with tools, then machines and now with robots. The technological advancements within the industry are favored by decision makers and consumers alike. The demand for robots is on the rise on both the manufacturing front as well as customer interaction. The dual adoption of robotics within the travel industry across the globe is unleashing endless opportunities for growth, creativity and lasting customer relationships. The article discusses how this adoption continues to rise and the reasons why:

The growth of robots in the travel industry

Private companies are investing heavily in the robotics industry. This is primarily because of evolving technology and artificial intelligence that is enabling robots to do jobs faster and more efficiently. Moreover, with falling prices, shortage of workers with needed skills, faster CPU’s, easier programming and improved safety to interact with guests this trend is increasing. Features such as voice and language recognition, access to large amounts of data, algorithms that process information independently, greater mobility, advanced sensors, and ability to interact with their environment has been instrumental in the adoption of robots. Therefore, the advantages of robots coupled with technological evolution are paving a clear path for robots working with humans.

Optimizing travel through technology

Travel is characterized by unpredictability. Passengers are subject to changes in weather, geopolitical situations, and unforeseen delays. They are also inconsistent with their choices making last minute travel plans and cancellations. AI is equipped to address these uncertainties much better than humans since data can be analyzed faster. Furthermore, travel involves many companies and infrastructure working together. This includes airports, traffic control, transportation companies, meal firms and other private, public and international companies. AI and robots can help optimize multiple systems better to provide the greatest value to the traveler. Robots enable storing massive amounts of historical data which is used for predictive analytics, targeted pricing and developing loyalty programs, thus making the best offers to travelers.

Travelers like robots

AI, robots and travel industry

Travelers are increasingly more willing and able to interact with robots. They enjoy getting recommendations for local attractions and things to do. Passengers can request room service and have robots deliver whatever they’d like in no time. Virtual assistants continue to fascinate humans since the technological innovation is so overwhelming. Kiosks scan information from documents prior to walking through security checks, thus making the process faster. The ability of robots to retain and recall information about a person’s personal preference makes passengers feel more special. AI will enable robots to eventually understand informal language, local dialects maybe even sarcasm and irony, that can come in very handy, when going through a frustrating traveling experience.

With the number of passengers growing every year, countries need to develop infrastructure to accommodate smooth and safe traveling protocols. Adopting innovative technology is part and parcel of upgrading systems and unifying processes to have foolproof systems. More stakeholders are partnering the capabilities of people with those of machines to enable innovation, improved application performance, and exploration beyond what either partner could do individually. Therefore, it’s safe to conclude that the use of robots in the travel industry is not only inevitable but welcome by travelers globally. It’s a matter of time before robots can become as intuitive and generate emotionally laden responses like humans. But up until then, people are happy to experience travel efficiently that’s been made possible with the advent and adoption of robotics in the industry.

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